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24/7 Service & Support
Reliable technical support is essential for vessels operating in demanding marine environments. System availability, rapid response and practical engineering support directly impact safety, operational continuity and cost control.
Subsea Connect provides 24/7 Service & Support to vessel owners and operators worldwide, supporting automation, propulsion control, Dynamic Positioning, navigation and monitoring systems throughout their operational life.
Global Support, Around the Clock
Our service organisation is structured to provide continuous support, regardless of time zone or vessel location. Engineers are available 24/7 to assist with troubleshooting, system recovery and operational guidance.
Support can be provided remotely or on board, depending on the nature and urgency of the issue.
Scope of Service & Support
Subsea Connect service and support covers a wide range of onboard systems, including:
- Dynamic Positioning systems
- Propulsion and thruster control systems
- CPP and azimuth control systems
- Power Management Systems
- Alarm monitoring and automation systems
- Integrated Bridge Systems
- Sensors, reference systems and navigation equipment
Support is available for both Subsea Connect systems and multi-brand installations.
Remote Diagnostics & Troubleshooting
Where possible, issues are addressed through remote diagnostics and engineering support. This allows rapid assessment of system status, fault identification and corrective action without delay.
Remote support capabilities reduce downtime and often eliminate the need for immediate onboard attendance.
Remote Diagnostics & Troubleshooting
Where possible, issues are addressed through remote diagnostics and engineering support. This allows rapid assessment of system status, fault identification and corrective action without delay.
Remote support capabilities reduce downtime and often eliminate the need for immediate onboard attendance.
Onboard Service, Commissioning & Trials
When required, Subsea Connect engineers can be mobilised for onboard service, commissioning and verification activities. Our engineers are experienced in working on operational vessels, in drydock and during planned maintenance periods.
Typical onboard services include:
- Fault diagnosis and rectification
- System commissioning and re-commissioning
- Software updates and configuration changes
- System optimisation and tuning
- Harbour and sea trials support
FMEA Trials & DP Verification Support
Subsea Connect provides engineering support for FMEA Trials and DP verification activities, supporting vessel owners, operators and yards during newbuild, retrofit and upgrade projects.
Our support includes:
- Preparation and review of FMEA trial procedures
- Onboard execution support during trials
- Verification of system redundancy and failure response
- Support during DP trials and acceptance testing
- Assistance with documentation and findings
FMEA Trials are carried out in close coordination with vessel crew, owners, class and independent FMEA providers where applicable.
Spare Parts & Logistics Support
Service and support are closely linked to spare parts availability. Subsea Connect provides:
- Rapid identification of required spare parts
- Supply of original SSC components
- Support for multi-brand spare parts
- Global logistics coordination
This ensures correct parts are delivered quickly to minimize downtime.
Experienced Marine Engineers
Subsea Connect service engineers have extensive experience across merchant, cruise and offshore vessels. Their practical understanding of vessel operations enables efficient troubleshooting and effective communication with onboard crew.
Support You Can Rely On
Subsea Connect’s 24/7 Service & Support provides vessel operators with confidence that expert assistance is always available — from urgent fault response to commissioning, FMEA Trials and long-term lifecycle support.